Privacy Notice

Taajeer Finance respects your privacy and our goal is to provide excellent service to all our customers. This Privacy Notice has been drafted in accordance with Saudi Arabia’s Personal Data Protection Law and Regulations to help you understand the nature of the data we collect and how we handle it.

This Privacy Notice applies to all sectors and business units of the Company. All company employees, vendors, and contractors, whether working permanently or temporarily, are obliged to follow the established standards.

Introduction

The company is keen on your privacy and its commitment to protect your personal data and maintain the confidentiality and privacy of user data and entered data. Therefore, the Company has adopted this Privacy Notice to inform you of the personal data collected, used, and processed, as well as the personal data to be used and the purpose for which it is used. Such information will only be disclosed in accordance with the controls specified in the laws, regulations, and instructions. This notice is part of your terms of use of the Company’s website and services.

Objectives & Provisions

1. This Policy sets out the measures and procedures taken by the Company to protect personal data or any other sensitive data, in accordance with all relevant laws and regulations.
2. The principles of processing personal information apply to all personal information collected, processed, or exchanged by or for the Company.
3. Personal data will be collected and processed lawfully in accordance with specific and lawful purposes in accordance with the regulations in force in Saudi Arabia.
4. Personal data of direct relevance and limited to the minimum necessary collected for its purpose will be collected.
5. Personal data will be processed if it is for the benefit of the personal data subject and the personal data subject cannot be contacted.
6. Personal data will be accurate and, where necessary, will be updated, and reasonable steps will be taken to correct or delete personal data that we find to be inaccurate or incomplete.
7. Personal data will only be retained for as long as necessary for the purposes for which it was collected and processed.
8. Appropriate technical, physical, and organizational measures will be taken to prevent unauthorized access, illegal processing, loss, tampering, or destruction of personal data.
9. Personal data may not be exchanged or transferred from the country in which it was collected to another country except in the cases provided for by law.

Collection of Personal Data

Data we collect:

• Personal information: name, address, email, phone number, national ID or residence, passport, family card.
• Technical information: IP address, browser type, operating system, device identifiers.
• Usage information: the pages you visit, interactions with content, how long you spend on the site.
• Financial information: bank account number, statement of account, credit card or deduction numbers, financial history, credit score, and information related to authentication.
• Marketing: Details of any marketing preferences we receive from you.
• Social Media Interactions: Any posts and interactions you make with us directly on social media channels.

How to collect data:

• Directly from you: when you provide information through registration forms or requests for services provided by the Company.
• Automatically: via tracking technologies such as cookies and similar technologies.
• From third parties: such as financial institutions or authorized agents.

Use of Personal Data

We use your personal data for the following purposes:

• Service Delivery: Order Processing, Account Management, Support.
• Improve Services: Analyze usage and interactions to improve content and experience.
• Contacting you: Send notifications, updates, and inquiries.
• Legal Compliance: Compliance with legal and regulatory obligations.

Data Sharing

With third parties:

• Service Providers: Our partners who assist us in operating the Site and providing services.
• Legal Compliance: In the case of legal requests or judicial proceedings.
• Affiliates and partners: to help us provide and improve the Services.

Transfer of Data Outside the Kingdom

We may transfer your personal data outside the Kingdom and will take all necessary steps to ensure that your data is processed securely and in accordance with this notice.

Data Retention

Your personal data is stored for as long as necessary, in accordance with the specified retention periods, for the purposes for which it was collected and to meet any legal, regulatory, accounting, or reporting requirements.

Data Security & Protection

We take appropriate security measures to protect your personal data from unauthorized access, use, or disclosure, including:

• Encryption: The use of encryption techniques to protect data.
• Limited access: Restrict access to data to authorized personnel only.
• Continuous monitoring: Monitor systems to detect unauthorized activities.

Customer Rights (Individuals)

As a customer of ours, you have the right to be informed of the purpose and type of personal data available to Taajeer Finance Company about you and you have the right to access this data and request its correction, completion, or update and obtain a copy of it. You also have the right to withdraw consent to the processing of your personal data at any time in accordance with the relevant laws, legislations, and regulations unless there are any legal, regulatory, or judicial restrictions that prevent this.

The customer has the right to cancel his consent, block marketing calls, or stop receiving promotional messages by calling the customer care 8002440088, emailing customer.care@taajeerfin.com, or visiting our branches.

Please note that the provision of personal data is a prerequisite for contracting. Therefore, failure to complete the collection of personal data as required by the Company will affect the provision of the requested services. It may also include termination of the requested services.

Privacy Notice Updates

In order to ensure that we continue to provide you with the best possible experience and the highest level of protection, we reserve the right to update the Privacy Notice when necessary and appropriate. For example, in accordance with the new laws. Any update to this Privacy Notice will be available here. We therefore recommend that you check this periodically. This Notice was last updated on Thursday, July 18, 2024.

Contact Us

In case of any questions, comments, or complaints, you can contact us via:

• Email: customer.care@taajeerfin.com
• Phone: 8002440088

We are committed to protecting your privacy and ensuring that your personal data is secure and protected.

Thank you for trusting us.